Highroller Casino Canada Privacy Policy
This policy outlines data processing for legal compliance. We implement security measures to protect personal information as required by Canadian law.
This Privacy Policy establishes the framework for the collection, use, and protection of personal information by Highroller Casino in its operations serving players in Canada. The document outlines our practices to ensure transparency regarding the handling of player data. It explains the types of information processed, the purposes for which it is used, and the legal bases underpinning such processing, including compliance with regulatory obligations. The policy details administrative procedures for account management, data security protocols, and the rights available to individuals regarding their personal information. This document serves as a formal notice required under applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Data Collection & Types of Information Processed
Highroller Casino collects and processes personal information necessary for the provision of gaming services, regulatory compliance, and business operations. This information is obtained directly from you, generated through your use of our services, or received from third-party verification providers. The primary categories of personal data are outlined in the following table.
| Category | Description of Information |
|---|---|
| Registration & Account Data | Information provided during account creation, such as full name, date of birth, residential address, email address, and telephone number. |
| Identification & Verification Data | Documents required for identity verification and source of funds checks, including copies of government-issued ID, proof of address, and payment method details. |
| Financial & Transactional Data | Records of deposits, withdrawals, wagers, and winnings. This includes payment card details, e-wallet account information, transaction history, and balance information. |
| Technical & Usage Data | Information collected automatically, such as IP address, device type and identifiers, browser information, geolocation data, pages viewed, and gameplay history. |
| Communication & Compliance Records | Records of interactions with customer support, responsible gaming communications, self-exclusion requests, and logs of actions taken to meet regulatory audit requirements. |
Additional data, such as preferences or marketing consent choices, may also be processed. The collection of this information is fundamental to operating a regulated casino service in Canada.
Data Usage & Legal Basis for Processing
Personal information is processed for specific, explicit, and legitimate purposes. The legal basis for processing varies according to the purpose and is grounded in Canadian privacy law and gaming regulations. The primary lawful bases are contractual necessity, legal obligation, legitimate interests, and, in specific instances, consent.
- Account Administration: Data is used to create, manage, and maintain your player account, process transactions, and provide customer support. This processing is necessary for the performance of our contract with you.
- Regulatory Compliance & Verification: We process identification and transactional data to verify your identity, age, and location, to prevent fraud and money laundering, and to fulfill reporting obligations to gaming authorities. This processing is a legal obligation.
- Security & Integrity: Technical and usage data is analyzed to protect our services from security threats, detect fraudulent activities, and ensure the integrity of gameplay. This is based on our legitimate interest in securing our platform and services.
- Service Operations: Data is used for internal purposes such as auditing, data analysis, and research to improve our services and develop new features, under our legitimate business interests.
- Marketing Communications: Where applicable law requires, we seek your consent for direct marketing communications. You may manage your communication preferences within your account settings.
Processing related to bonus eligibility, including the application of Highroller Casino bonus codes, is conducted to administer promotional offers as part of our contractual relationship. Data may be shared with affiliated entities, often referred to as Highroller Casino sister sites, only where necessary for centralized risk management, regulatory reporting, or group-wide security functions, and in compliance with this policy.
Data Storage, Security Measures & Retention Rules
Highroller Casino implements technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Data is stored on secure servers located in controlled-access facilities. Access to personal information is restricted to authorized personnel who require it to perform their job duties, bound by confidentiality obligations.
Security measures include encryption of data in transit and at rest, network security systems such as firewalls and intrusion detection, and regular security assessments. Specific procedures govern the secure handling of financial data. Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Account data is retained for the duration of your account's activity and for a subsequent period as mandated by provincial gaming regulators and federal financial transaction laws.
- Financial records are typically retained for a minimum of seven years from the date of the transaction to comply with financial and tax regulations.
- Identification documents used for verification are retained as required by anti-money laundering (AML) and know-your-client (KYC) regulations.
- Upon account closure, data is securely archived and subsequently anonymized or destroyed in accordance with our data retention schedule, subject to legal holds.
Procedures for the secure deletion or anonymization of data are implemented once the retention period expires. Players who download Highroller Casino software should note that the application may collect technical data as described herein to ensure functionality and security.
Player Rights & Data Access Procedures
Under Canadian privacy legislation, you possess specific rights regarding your personal information. Highroller Casino has established procedures to facilitate the exercise of these rights. To protect your data, all requests are subject to a verification process to confirm your identity before any action is taken.
You have the right to request access to the personal information we hold about you and to receive a copy of that data. You may also request the correction of any inaccurate or incomplete information. In certain circumstances, you have the right to request the erasure of your personal data, to restrict its processing, or to object to processing based on legitimate interests.
- Right to Access & Portability: You may request a structured, commonly used, and machine-readable copy of your personal data you have provided.
- Right to Rectification: You may update your account details directly or request corrections to other information we hold.
- Right to Erasure: You may request deletion of your data, which will be evaluated based on legal obligations that may require us to retain certain records.
- Right to Restrict Processing: You may request a temporary halt to the processing of your data under specific conditions.
- Right to Object: You may object to processing based on legitimate interests, including certain types of profiling.
To submit a request related to any of these rights, you must contact our Data Protection Officer using the designated contact method provided in your account portal. Requests must include sufficient detail to identify you and specify the right you wish to exercise. We will respond to requests within the timelines prescribed by law. You also have the right to lodge a complaint with the relevant privacy commissioner in your province of residence in Canada.